Admin login:
1. How do I know when new courses are submitted for review?
New course submissions appear automatically in the Webflow CMS Courses collection, typically at the top when sorted by creation date. Check the CMS daily for new entries that need review. You can also set up Webflow notifications or use collection filters to identify courses with "Under Review" status. Consider establishing a daily review routine to maintain consistent response times for providers.
2. What should I do if a provider submits multiple duplicate courses?
First, contact the provider to clarify their intentions - they may have accidentally submitted duplicates or intended to create variations. In the CMS, you can delete duplicate entries and keep the most complete version. If they're legitimate variations (different dates, age groups, etc.), edit the course titles and descriptions to clearly differentiate them. Always communicate with the provider before making significant changes.
3. How do I properly link courses to provider profiles in the CMS?
This is critical for data integrity. In each course entry, use the "Provider" reference field to link to the correct provider profile from the Providers collection. If the provider doesn't exist yet, create a new provider profile first, then link the course. Always verify the provider's legitimacy by checking their website and credentials before creating new profiles. Proper linking ensures consistent branding across all courses from the same institution.
4. What happens if I accidentally publish a course that isn't ready?
You can immediately change the course status back to "Draft" or "Under Review" in the CMS. The course will be removed from the live website within a few minutes. If the course received inquiries during the brief publication period, contact those students to explain the situation and provide updated information once the course is properly reviewed and republished.
5. How do I handle courses with missing or low-quality images?
Contact the provider requesting better quality images that meet platform standards (professional, high-resolution, relevant to the course). You can temporarily keep the course in "Under Review" status until proper images are provided. If the provider cannot provide suitable images, you may need to source appropriate stock photos or decline the course submission. Quality images are essential for course performance and platform credibility.
6. What's the best way to manage the review queue when there are many submissions?
Establish a systematic approach: review courses in order of submission date, use CMS filters to focus on specific statuses, and set aside dedicated time blocks for reviews. Prioritize courses from established providers or those with complete information. Create a checklist for review criteria to ensure consistency. Consider batching similar tasks (e.g., review all content first, then handle images, then do final approvals).
7. How do I handle provider complaints about course rejection or editing?
Always provide specific, constructive feedback explaining what needs to be improved and why. Reference the platform's quality standards and explain how changes will benefit their course performance. Be professional and helpful - remember that providers are partners, not adversaries. If they disagree with feedback, escalate to senior management for review. Document all communications for future reference.
8. What should I do if the Webflow CMS is not syncing properly with the live website?
First, check if there are any pending publications in Webflow - click "Publish" to ensure all changes are live. If courses still aren't appearing correctly, check the custom API connections and contact the development team immediately. Document which courses are affected and when the issue started. Have a backup communication plan to notify affected providers about any delays. For urgent issues, consider temporarily directing traffic to alternative pages while the problem is resolved.
